Your state may require repair shops to tell you if non-original equipment will be used in the repair. New - These parts generally are made to original manufacturer's specifications, either by the vehicle manufacturer or an independent company.What should I know about the parts to be repaired or replaced? It should state that the shop will contact you for approval before they do any work exceeding a specified amount of time or money.It should identify the condition to be repaired, the parts needed, and the anticipated labor charge.If you decide to get the work done, ask for a written estimate. Shops that do only diagnostic work and do not sell parts or repairs may be able to give you an objective opinion about which repairs are necessary. Many repair shops charge for diagnostic time. If you need expensive or complicated repairs, or if you have questions about recommended work, consider getting a second opinion.įind out if there will be a diagnostic charge if you decide to have the work performed elsewhere. Others charge on the basis of the actual time the technician worked on the repair. This published rate is based on an independent or manufacturer's estimate of the time required to complete repairs. Some shops charge a flat rate for labor on auto repairs. Ask if the technician or shop has experience working on the same make or model vehicle as yours.īefore you arrange to have any work performed, ask how the shop prices its work.Make sure the certifications are current, but remember that certification alone is no guarantee of good or honest work. Certification indicates that some or all of the technicians meet basic standards of knowledge and competence in specific technical areas. Look for shops that display various certifications - like an Automotive Service Excellence seal.Make sure the shop will honor your vehicle's warranty.Also, your state Attorney General's office or local consumer protection agency may know whether there's a record of complaints about a particular repair shop. Ask to see current licenses if state or local law requires repair shops to be licensed or registered.Shop around by phone and online for the best deal, and compare warranty policies on repairs.Look for a repair shop before you need one to avoid being rushed into a last-minute decision. Ask for recommendations from friends, family, and other people you trust.What should I look for when choosing a repair shop? Repair Information How to Choose a Repair Shop This kind of information may help you keep a lid on mechanical mistakes. It's also important to know how to choose a good mechanic, the kinds of questions to ask, and your consumer rights. Knowing how your vehicle works and how to identify common car problems is a good beginning. The best way to avoid auto repair rip-offs is to be prepared.
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